FAQs
Shipping & Delivery FAQs
Q1. Where do you ship from?
Most of our products ship directly from our Los Angeles, CA warehouse. However, some brands in our collection are sourced internationally. Regardless of origin, we manage all logistics to ensure a seamless delivery experience for you.
Q2. Do you deliver to all locations in the United States?
Yes, we currently deliver to all 50 U.S. states, including Alaska and Hawaii.
Q3. How long does it take to process my order?
Orders are typically processed within 2–4 business days. Processing involves order verification, item inspection, packaging, and preparing for dispatch.
Q4. How long does shipping take after my order is processed?
Once your order is shipped, you can expect delivery within 2–3 business days. We use trusted carriers to ensure timely and secure delivery.
Q5. Do you offer international shipping?
We currently do not ship internationally. We’re focused on offering a fast, reliable service to our U.S. customers, but we hope to expand soon.
Q6. Will I need to pay customs or import fees?
No, you won’t have to pay any extra fees. While most of our products ship from our LA warehouse, some items may come from overseas. In either case, we cover all customs duties and tariffs, so the price you see at checkout is the final price.
Q7. How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number on the carrier’s website to monitor delivery progress in real time.
Returns & Refunds FAQs
Q8. What is your return policy?
We want you to love your purchase! If something doesn’t work out, we accept returns of unworn items with original tags and garment packaging intact, including the SKU label.
To be eligible:
- Initiate your return within 7 days of delivery.
- Ship the item back within 7 days of return approval.
Read the full policy here.
Q9. Do you deliver to all locations in the United States?
Yes, we currently deliver to all 50 U.S. states, including Alaska and Hawaii.
Q10: How do I start a return?
To begin the return process:
- Visit our website and log in using the email you used at checkout (no need to create an account).
- Our system will send you a login code.
- Access your order and click “Initiate Return”.
Q11: What if I miss the return window?
Returns requested outside of the stated window may be declined or subject to a 20% restocking fee, depending on item condition and packaging.
Q12: Can I exchange an item?
We currently do not offer direct exchanges. If you need a different size or color, simply return your item for a refund and place a new order.
Q13: When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method. We’ll notify you by email once the refund is issued.
Orders & Cancellations FAQs
Q14: Can I cancel my order?
You may request a cancellation within 24 hours of purchase. However, we can’t guarantee cancellations due to our quick processing times.
If the option is still available, you will see a “Cancel Order” button on your order page after logging in.
Q15: I made a mistake in my shipping address. Can I update it?
If you realize the error within 24 hours, contact our support team immediately. Once the order has shipped, changes may not be possible.
Q16: My order says “Delivered” but I haven’t received it. What do I do?
Start by checking around your delivery area and asking neighbors. If it’s still missing, please contact us within 3 days of the marked delivery date. We’ll help file a claim with the carrier if needed.
Payments & Promotions FAQs
Q17: What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also offer secure checkout via Shop Pay, PayPal, Apple Pay, and Google Pay.
Q18: Do you offer gift cards?
No, we do not offer gift cards at the moment.
Q19: Do you offer promo codes or discounts?
We occasionally run sales and offer discount codes. Sign up for our newsletter or follow us on social media to stay updated!
Product & Sizing Info FAQs
Q20: How do I choose the right size?
Each product page includes a size guide. Please compare your measurements to the chart to ensure the best fit. If you're between sizes, we recommend sizing up for a more comfortable fit.
Q21: Are your products true to size?
Most of our clothing runs true to size unless noted otherwise. Product descriptions will specify any sizing nuances.
Q22: The item I want is out of stock. Will it be restocked?
If an item is out of stock, you can sign up for restock alerts on the product page. We'll notify you by email as soon as it's available again.
Customer Support
Q23: How can I contact customer service?
You can reach our friendly support team by email or by using the Contact Us form on our website. We typically respond within 1–2 business days.
Q24: What are your customer service hours?
Our support team is available Monday–Friday, 9am to 5pm PST (excluding holidays).
Q22: The item I want is out of stock. Will it be restocked?
If an item is out of stock, you can sign up for restock alerts on the product page. We'll notify you by email as soon as it's available again.
If you have any questions related to our store, items, or shipping times, please reach out to us through our Contact Form: